Shipping & returns
Shipping & Return Policy
Wax Trax calculates shipping costs and includes them in the invoice prior to any sale.
An email with tracking information will be sent when your order is ready to ship. Please note that tracking information may not be available for items shipped from our distributor.
We do not provide a refund or replacement for items that have been scanned as delivered by USPS. If your package tracks as delivered, but you have not received it, please inquire with your mail carrier or at your local post office branch.
Estimated delivery time for USPS Media Mail is 3-14 businesses days to US addresses. Estimated delivery time for USPS First Class mail is 3-7 business days to US addresses.
Expedited delivery via USPS Priority Mail is available for an additional fee at checkout. We do not offer overnight shipping at this time.
Shipments returned to us by USPS due to incorrect/unclaimed/undeliverable address information will be charged a $5.00 fee for re-shipment.
All items are normally available for local pickup at our Denver store at 638 E. 13th Avenue. When possible, you will be able to indicate at check out that you’d like to pick up in store.
INTERNATIONAL SHIPPING (OUTSIDE OF UNITED STATES)
If international shipping is available on your item, an email with customs claim reference number will be sent when your order is ready to ship. Please note that tracking information may not be available for items shipped from our distributor. Parcels are shipped via USPS First Class International Mail and your national postal service. Estimated delivery time is 7-21 business days, but packages may be held by your local customs authority for an additional 10-14 days or more, depending on the customs laws in your country. Please inquire at your local customs office for further information on the location of your package after it has crossed the U.S. border.
Duty and Taxes: The recipient of any and all goods sold by Wax Trax is responsible for any and all Customs fees, including taxes, brokerage fees, and any other fees assessed at the border prior to delivery.
Returns for new items that are not defective
We happily offer exchange or store credit for new merchandise that is returned provided that it is returned in unopened and unused condition, and otherwise AS NEW, with the original receipt and postmarked within 14 days of the original purchase date. We cannot offer cash refunds for this type of return, and we do not cover return shipping costs for this type of return, nor do we refund or exchange shipping costs for the original shipment.
Upon receipt of the returned item, we will examine it and notify you via email, within a reasonable period of time, whether or not you are entitled to a return. To follow up on the return, please contact returns[at]waxtraxrecords[dot]com.
Refunds or exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Returns for new items that are defective
New items that are significantly warped or skip are eligible to be exchanged for store credit provided they are returned in the condition they were purchased in within 14 days of the purchase date, and with the original receipt. (Please note, skipping records can often be a result of the turntable or cartridge/needle quality — not the record. Minor sleeve scuffs and slight warps are sadly very normal with new records and as a result we are not able to warranty for small defects.)
Returns for used items
Wax Trax grades its used vinyl according to the Goldmine Standard (https://www.goldminemag.com/collector-resources/record-grading-101), and its CDs according to Discogs’ expanded version of the Goldmine Standard (https://support.discogs.com/hc/en-us/articles/360001566193-How-To-Grade-Items). Disputes of our grading of used items will be handled on a case by case basis. Returns will generally be accepted for exchange only, provided the item is returned in the condition it was sent in. Wax Trax does not cover shipping costs for returns or refund shipping costs. Wax Trax is very intent on grading used items correctly, and offering items at a fair price.
WE RESERVE THE RIGHT TO REFUSE EXCHANGES OR REFUNDS ON USED/OPENED ITEMS AT OUR DISCRETION.
To return the item you purchased, please include a copy or your receipt, and your phone number or email address with a note of explanation, and mail it to:
Wax Trax Records
638 E. 13th Avenue
Denver, CO 80203
Although currently only set up for shipping within Canada, or the USA, we can ship anywhere in the world. Please drop us a line for a shipping quote to ship to your location.